skype technologies problems who do i contact

Through diagnostics, AppNeta was able to help solve the issue, providing greater insight into the WAN than they had ever had before. The main problem that the firm was trying to solve was identifying the root cause of their Skype quality issues. However, AppNeta was also able to identify several latency spikes across a number of other systems that would likely impact other cloud application experience if not resolved, in addition to providing visibility into their primary UC application, Skype for Business.ĪppNeta was also able to identify general periods of inhibited call quality for the firm’s IT team, identified through dips in MOS value and related spikes in packet loss.

The firm’s primary driver for considering AppNeta was the poor call quality experienced by the CEO. During an important call in early 2018, the firm’s CEO had a very poor experience with Skype, leading him to ask their Technology Manager to identify the root cause of the performance problem he experienced.Īdditionally, the engineering firm was looking for a way to proactively monitor their voice network while simultaneously providing insight into the “where” and “why” of the Skype quality issues, enabling them to provide actionable data to Microsoft and their ISP. Since migrating to the cloud last year, it has been their primary VoIP application. ProblemĪ civil engineering firm uses Skype for Business heavily in their day-to-day operations, for both internal and external calls. IN PRACTICE | This article is part of a series of posts sharing examples of how AppNeta users have leveraged the service to solve performance problems.

Skype technologies problems who do i contact